Support Center

1. Acceptance of Terms

By accessing or using ShuttleSync ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. ShuttleSync is operated by Hi-Power Badminton Center ("we," "us," or "our").

2. Eligibility

The Platform is available to users aged 13 and above. By creating an account, you represent that you are at least 13 years old and have the legal capacity to enter into these terms.

3. Account Registration

You may register via email/password or Google Sign-In. You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate and complete information during registration. One account per person — duplicate accounts may be suspended.

4. Court Bookings

• Court reservations are subject to availability and are not confirmed until payment is processed.
• Pending Payment slots are not reserved and may be booked by other users at any time.
• Cancellations must be made at least 2 hours before the scheduled time.
• Repeated no-shows may result in account restrictions.

5. Payments

• All payments are processed through third-party gateways (PayMongo for GCash, PayPal). We do not store payment credentials.
• Prices are in Philippine Pesos (PHP) unless otherwise stated.
• Pay at Counter transactions must be completed within 30 minutes of booking or the reservation may be released.
• Refund requests are handled case-by-case and must be submitted within 7 days.

6. AI Analysis Disclaimer

• The AI Coach provides educational feedback only and is not a substitute for professional coaching.
• Analysis results may vary based on image quality, camera angle, and body positioning.
• We do not guarantee the accuracy of biomechanical assessments.
• Users assume all risk when performing physical activities based on AI recommendations.

7. Pro Shop

• Product availability is subject to stock levels and may change without notice.
• Orders are processed within 1-2 business days. Delivery times vary by location.
• Returns are accepted within 7 days of purchase for unused items in original packaging.

8. Prohibited Conduct

You agree not to: (a) use the Platform for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Platform; (c) interfere with or disrupt the Platform's infrastructure; (d) create multiple accounts to manipulate bookings; (e) upload harmful, offensive, or inappropriate content.

9. Intellectual Property

All content on ShuttleSync — including design, code, logos, and AI models — is the property of Hi-Power Badminton Center. You may not copy, modify, or distribute any part of the Platform without written permission.

10. Limitation of Liability

ShuttleSync is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.

11. Modifications

We reserve the right to modify these terms at any material time. Continued use of the Platform after changes constitutes acceptance of the updated terms. We will notify users of significant changes via email or dashboard notification.

12. Contact

For questions about these Terms, contact us at legal@hipowerbc.xyz.

1. Information We Collect

We collect the following types of information:

• Account Data: Full name, email address, password (hashed), skill level, and Google account info (if using Google Sign-In).
• Booking Data: Court reservations, payment status, and transaction references.
• Shop Data: Order history, cart contents, and delivery information.
• AI Analysis Data: Uploaded photos and analysis results (accuracy scores, feedback, detected poses). Photos are processed in memory and deleted immediately — we do not store uploaded images.
• Usage Data: Pages visited, features used, and interaction patterns within the Platform.

2. How We Use Your Information

• To provide and improve court booking, AI analysis, and shop services.
• To process payments and deliver order confirmations.
• To send account-related notifications (booking confirmations, password resets, announcements).
• To display your analysis history and performance trends in your dashboard.
• To improve the AI model's accuracy using anonymized, aggregated data.

3. Photo & AI Data

• Photos uploaded for AI analysis are processed on the server in temporary memory and permanently deleted immediately after analysis.
• We do not store, cache, or retain any uploaded images.
• Analysis results (scores, feedback, detected shot type) are saved to your account history if you are logged in.
• Guest analysis results are discarded after the session.

4. Data Sharing

We do not sell or rent your personal information. We may share data with:

• Payment Processors: PayMongo (GCash) and PayPal for transaction processing only.
• Google: If you use Google Sign-In, basic profile info (name, email) is retrieved per your OAuth consent.
• Legal Authorities: When required by law or to protect our rights.

5. Data Security

• Passwords are hashed using secure one-way hashing before storage.
• All data transmission is encrypted via HTTPS/TLS.
• Payment credentials are never stored on our servers.
• Access to user data is restricted to authorized personnel only.

6. Cookies & Session

ShuttleSync uses session cookies for authentication and to maintain your login state. We do not use third-party tracking cookies or advertising pixels.

7. Your Rights

• Access: You may request a copy of all personal data we hold about you.
• Correction: You may update your profile information at any time via the dashboard.
• Deletion: You may request full account deletion by emailing privacy@hipowerbc.xyz. All your data will be permanently removed within 30 days.
• Export: You may request your data in a portable format.

8. Data Retention

• Account data is retained until you request deletion.
• Booking and order records are retained for 2 years for accounting purposes.
• AI analysis logs are retained for 1 year unless you request earlier deletion.
• Uploaded photos are never retained — deleted immediately after processing.

9. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, it will be deleted immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or dashboard notification. The "Last updated" date at the top reflects the most recent revision.

11. Contact

For privacy-related inquiries, contact us at privacy@hipowerbc.xyz.